SHIPPING 

  • Each piece comes in lovely indigo blue gift box ready for gifting.
  • Free shipping over $150 within Canada (*please note this doesn't apply to custom work*)
  • We ship via Canada Post or Fed Ex depending on the destination and the value of the piece.  It will include tracking and signature will be required for pieces over $200, so we urge you to track your package in order to be there to receive it. 
  • We do ship internationally and the price depends on the cost of the piece.
  • Please email emma@emmagloverdesign.com with your address for a shipping estimate. 
  • For purchases outside of Canada, I cannot be responsible for possible holds or additional charges at borders.  

ONLINE ORDERING 

  • For pieces that are individually made to order, please allow three to eight weeks lead time depending on the scope of the design and my current order schedule.
  • The usual timeline for made to order pieces is approximately four weeks, although this is subject to change.
  • If a tighter timeline is required, please contact me before ordering.
  • I am always happy to accommodate rush orders when possible.
  • If an item is listed as ready to ship it will ship within 5 business days unless sizing or alterations are required.
  • Please make sure you have the correct sizing before ordering.
  • If a ring is custom made or made to order for you in a particular size, there would be small cost associated with adjusting the size after. We don’t profit, but do cover our time and materials with this cost.
  • Made to order pieces may differ slightly from the pieces photographed.
  • The specifications, the tools and techniques used will be consistent, but each piece will have its own nuances making it one of a kind. This is my intention and what makes having a piece handmade just for you so special.  
WARRANTY AND REPAIR POLICY 
  • I stand behind my products and craftsmanship completely.
  • I use carefully selected gemstones and solid precious metals combined with meticulous craftsmanship to design jewellery that, if cared for properly, could last a lifetime and beyond.
  • Please don't hesitate to contact Emma Glover Design directly for how to proceed with any repairs, questions or concerns.
  • I offer a warranty on the craftsmanship, which covers workmanship defects for one year from purchase date.
  • The warranty excludes coverage for wear and tear, abuse, loss of stones, and theft.
  • If the piece becomes damaged after one year of purchase date, or damage is due to regular wear and tear or accidental damage an estimate will be provided before beginning the repair. 
  • For any issues not related to manufacturing defects, it is always recommended to purchase your own insurance to help you recover damaged or stolen jewellery

CUSTOM WORK 

  • Shipping on custom pieces is not included. 
  • We keep our margins as tight as we possibly can on our custom work and the prices are directly dictated by material costs and the time that goes into a piece. 
  • This results in the most reasonable price we can offer. If you would like to account for shipping in your pricing, please let us know in advance including your shipping address and we can add it to your estimate. 
  • Unless otherwise agreed upon in advance, we calculate shipping upon project completion and invoice for shipping at that time.